Shipping & Returns

Shipping & Returns

Order preparation, delivery and returns

We know how hard it is to wait for your order, so we do everything possible to deliver it quickly and in impeccable condition.


Our commitments:
  • All products listed as in stock on our site are actually in stock.
  • You receive an email at every stage of your order: validation, shipping, and receipt.
  • We use sturdy and recyclable packaging for optimal protection and minimal environmental impact.
  • We prioritize eco-friendly delivery solutions whenever possible.

Deliveries in France and Europe
We deliver in France and Europe, with optimized lead times for all orders placed before noon (excluding weekends and public holidays).
  • Standard delivery (UPS / Chronopost)
  • Home delivery or collection point delivery (UPS / Chronopost)
Typical delivery times:
  • 24 to 72 hours for delivery in France
  • 48 hours to one week for delivery in Europe

Rates and delivery
Rates vary depending on the weight and the delivery method selected. You will find the details of the delivery fees based on your address and the chosen transport method below.

We offer free delivery:

  • on orders of €120 or more in France
  • on orders of €400 or more in Europe
Weight (kg) UPS Standard FR UPS Pickup Point FR Chronopost FR UPS Zone 1
0 to 3 12.5 9.9 12.5 25.5
3 to 5 13.9 9.9 13.9 25.5
5 to 10 18 9.9 16.5 32
10 to 15 20.5 13.9 19 40
15 to 20 22.5 13.9 22 45
20 to 25 25 23.8 26.5 80
25 to 30 46.5 23.8 26.5 86.5
30 to 40 53.5 27.8 42.5 91
40 to 50 59.5 37.7 53 95
50 to 60 65.5 41.7
99.5
60 and + 72 51.6
104
Receiving your order and managing incidents
Never accept a damaged or damp package: refuse it directly with the courier.
In case of any issues noted after receiving your package (dispatch error, missing or damaged product/package, etc.), you have 24 hours to report it to us.
Take photos before and after opening and contact us at sos@let-it-bib.fr. Depending on the situation, we will offer you a replacement, a credit note, or a refund.


Right of withdrawal and returns
You have 14 days after receipt to change your mind and return your order to us. Products must be unopened, packaged, and carefully cushioned so that they are not at risk of being damaged during transport.
Return shipping costs are the customer's responsibility.


If you believe a product is defective, you can return it to us within one month of purchase, provided the bib is at least 3/4 full. Contact us at sos@let-it-bib.fr for the procedure to follow. After validation of the defect by our sommelier, we will proceed with a refund for the defective products and the return shipping costs up to a maximum of €10 incl. tax, in the form of a credit note.

Note: given the living and non-standardized nature of natural wines, certain organoleptic deviations such as "mousiness" are inherent risks of the product and cannot be grounds for a claim, return, or refund.

No bibs will be accepted for return more than one month after delivery.

For optimal storage, we remind you that it is advisable to store your wines at cellar temperature, around 15°C, and in any case no higher than 20°C.



Modifying or canceling an order
As long as your order has not yet been shipped, we can cancel or modify it. Contact us quickly.


Special orders and events
For any large order (events, weddings, etc.), we offer a bespoke quote and personalized advice.
Need support? Call us at +33 (0)7 63 53 58 84 for food and wine pairing recommendations.

For any questions, our customer service is available Monday to Friday from 10 a.m. to 2 p.m.